FAQ
Questions business owners ask about Mwenza
Straight answers about what Mwenza is, what it does today, and what is still to come.
Is Mwenza really free?
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Yes. Mwenza is currently free during the MVP validation period. There are no paid plans yet.
What does Mwenza actually do?
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Mwenza is a business operating platform for small and growing retail businesses. It connects activities such as orders, purchases, inventory, sales, payments, suppliers, promotions and business health so owners can understand what is happening in the business.
Do I need to be good with computers to use Mwenza?
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No. Mwenza is designed for business owners rather than technical users. The goal is to make everyday business activity easier to record, follow and understand without requiring technical knowledge.
Can I use Mwenza on my phone?
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Yes. Mwenza works on mobile and can be installed like an app on Android and iOS.
Is my business data safe?
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Mwenza is designed for real business information, so privacy and responsible data handling are important parts of the product. We do not make claims about specific security certifications or guarantees that the current product has not established.
Can my staff use Mwenza too, or is it just for me?
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Yes. Mwenza supports Owners, Managers and Staff with role-based access, so you can work with your team while controlling what each role can access.
What happens to my data if I stop using Mwenza?
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Your data should remain subject to Mwenza's applicable privacy and data-handling policies. The exact retention and deletion rules will be defined in Mwenza's published Privacy Policy and Terms of Service.
Will Mwenza always be free?
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We have not finalized the future pricing model yet. Mwenza is currently free during the MVP validation period, and paid plans may be introduced as the product develops. Any future changes will be communicated clearly before they take effect.
How is Mwenza different from just using a notebook or a spreadsheet?
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A notebook or spreadsheet can record information, but the information often stays separate and the owner has to connect the pieces manually. Mwenza is designed to carry context from one business event to the next — from order and purchase through sale, payment and business performance.
Can I manage more than one business with Mwenza?
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Yes. Mwenza supports multiple businesses and provides team and role management for the businesses you manage.
Does Mwenza work if my business isn't in Kenya?
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Mwenza is currently focused on small and growing businesses in Kenya. The product is designed to expand to other business types and markets over time, but Kenya is the initial market.
Still have a question?
We're building Mwenza with real businesses, so questions and feedback help us make it better.
Contact us